Mobile Phone Xchange Reviews and further Info

Sent in iPhone 3GS, Got £230 for it within 3 days. wasn't in the best condition either!

Craig Beal from Bangor rated Mobile Phone Xchange 5/5 on June 15, 2010

update on my phone, recieved an email today, and guess what, they havent received my phone.
so where do all our missing phones go !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
have used many other companys, this is the only one who has not received the phone, STRANGE THAT.
DO NOT RECOMMEND THIS COMPANY AT ALL ,THEY NEED INVESTIGATING.

ali from southampton rated Mobile Phone Xchange 1/5 on June 04, 2010

sent off my phone over 2 weeks ago, have heard nothing,sent 3 emails,all ignored, very disappointed in this company, DONT USE THIS COMPANY.

ali from southampton rated Mobile Phone Xchange 1/5 on June 03, 2010

MPX are a BAD BAD BAD company. quoted me £51 for my phone sent it off then an email saying the touch screen had grade 7 scratch marks. yes the phone had some small scratches but u can change the cover for a couple of quid. i complaind then thay said after a 2nd look at the phone they took to much off and offerd me £30 i complaind and said i want my phone back and they want £10 off me for that. FFS some1 needs to sort these guys out huh. lets get them on watchdog on bbc1

chris from menai bridge, north wales rated Mobile Phone Xchange 1/5 on May 27, 2010

This company is great they quoted me £30.00 and true to there word they offered me the same. I reconmend this company to anyone .

Michael Reid from Carrickfergus rated Mobile Phone Xchange 5/5 on May 02, 2010

Sent off two phones and have been told they have not recieved my handsets... should have read these reviews first!!!!

Thats over £100 I have lost - would def NOT recommend this service!

tia from stevenage rated Mobile Phone Xchange 1/5 on April 17, 2010

no problem.........very happy

md chowdhury from london rated Mobile Phone Xchange 5/5 on April 11, 2010

Sent working phone, two weeks later only had 75% of the value (£99) credited onto the gift card, emailed and was told to check again after friday! Checked again, still not the full balance, then they decided to tell me that it turned up in less than perfect condition. Then they said £86 by email, then dropped it to £80 and have still not confirmed what I have been offered. I am currently getting in touch with trading standards. THE MORE PEOPLE EXPOSE THESE CROOKS, THE LESS PEOPLE WILL GET RIPPED OFF! YOU HAVE BEEN WARNED.

Matt from Halesowen, West Mids rated Mobile Phone Xchange 1/5 on March 31, 2010

i was quotes £35 for my phone recieved an email offereing me £6 sent am email to ask why and am still waitng for a reply 3 week later avoid at all costs!!!

melanie yates from oswaldtwistle rated Mobile Phone Xchange 1/5 on March 28, 2010

I sent my phone off last Friday and have my cash in my account today. No problems.

Emma from LOndon rated Mobile Phone Xchange 5/5 on March 20, 2010

posted my mobile on 13th Feb, was despatched on 15th Feb, still heard nothing from them....... phone number always "busy" its not looking good so far

Martyn from Leeds rated Mobile Phone Xchange 1/5 on February 22, 2010

SELLER BEWARE
quoted £99, got email, touchscreen not working (was either stylus missing or I had a pin lock for screen???) only told to send phone & battery offered to send stylus, never answered, no lock on screen, had even recalibrated!!!
was offered £22, declined and complained (took an hour to get through... they were busy) was then re-inspected, would only offer £80, or £10 to get returned, would have lost MORE money, also 3 days .. is a crock, took 3 days for them to receive and inspect (was delivered next day) then 3 days for bacs which then takes 2 more days .... NEVER EVER AGAIN!!!

Claire from Glasgow rated Mobile Phone Xchange 1/5 on February 19, 2010

Avoid this company at all costs - they will not give you the price they quote, will charge you to return your phone and then never send the phone. At least research this company a little on review sites and you will see the number of people complaining about them. Find a reputable company - even if they are not quoting the highest amount, it will work out more in the long run.

Paul from Surrey rated Mobile Phone Xchange 1/5 on February 19, 2010

Exactly the same as Bob from Leeds. Quoted £99 for handset, received an email this morning saying that there were white dots on the screen so it was now only being valued at £24. Called them, waited on hold for 15 minutes and now have to wait 24hours for them to re-evaluate their valuation. If they decide the valuation is correct it will cost £10 to be returned. Postage when sent was under £5. Glad I got it sent guaranteed as if it is actually damaged it must have been damaged in the post. (despite sending it in its leather case in a padded jiffy bag) My advice - go for a more reputable company. It may be valued slightly less at first, but it’s not worth the hassle dealing with a company which is nothing more than a cowboy academy.

David from Surrey rated Mobile Phone Xchange 1/5 on February 16, 2010

i recently sent them a apple iphone 16gb 3gs brand new in box unopened and was quoted £291 for it .i sent it on friday 5/05/2010 special delivery and they say they never recieved it til the 10/02/2010 as of course there was a weekend inbetween.they accpeted the phone as new and not damaged and sent me a email on 10/02/2010 say that payment will be made via bacs on 15/02/2010 ..i was surprised as why i had to wait an extra 3 days for them to make payment as it did state on there website payment within 3 days upon reciept of phone so i emailed them and they say it was a 3 day period in which customers could request a new price or ask for the phone to be returned so they put it in place..which is a fair option i suppose..i await payment to arrive this weds i hope...i hav eused them in dec 2009 and recieved prompt payment as welll i would defo recommend this company to anyone....

tomk from london rated Mobile Phone Xchange 5/5 on February 15, 2010

After reading good and bad reviews about all phone recycling companies I decided to go with Mobile Phone Xchange. I went for the freepost option and was delighted with the service I received. They received the phone and sent me my giftcard with the correct credit very quickly. I would use this company again.

Jayne from Whitehaven rated Mobile Phone Xchange 5/5 on February 12, 2010

Sent me an email claiming the phone was damaged (which it wasn't) and they were going to pay less. After 10 mins waiting on the phone (on a premium rate 0844 number) because they were experiencing "very high call volumes" (rubbish). They immediately reported they had re-evaluated it and would now pay the full amount. Obviously just trying it on to maximise profits. Disgraceful business practice. Won't use them again.

Bob from Leeds rated Mobile Phone Xchange 1/5 on February 03, 2010

Say they never received my phone. Was worried about sending it off like that and looks like I was right :-(

Warren from Maidstone rated Mobile Phone Xchange 1/5 on January 30, 2010

great servis,i have tried them couple of times and i was amazed the way they provide servis to thier custmer.great

s ahmed from peterborough rated Mobile Phone Xchange 5/5 on January 12, 2010